Business Grade Reliability on Australia’s Biggest Network
Australia’s biggest ADSL2+ network
Static IP address for networking
Uptime guarantee of 99.6%
Service Level Agreements (SLAs)
FREE upgrade to higher plan anytime
Australian based technical support team
10 email addresses
Monitor your data usage online
Free Dial Up service included for backup
SLAs with guarantees and refunds
We’re confident of delivering Business Grade performance that won’t let you down, but if for some reason we don’t live up to it, we refund money back into your pocket. Guaranteed.
Choose how much data you want.
Just select how much data you need over a month dependent on how often you use the internet and how much data you download.
A network with stability & service
Our network has been designed specifically for businesses, is un-contended and managed in real time. Our Australian based Helpdesk support team are all engineers in their own right so should you ever have questions about your Internet service, they will be able to help quickly and knowledgeably.
Why Choose Us?
Because we give the kind of service you just can’t get from the big telco.
We’re a full service telecommunications provider meaning we can provide all your communications on one single bill. So that’s one simple payment per month and one company to deal with. Just makes life simple.
When you’re with us you’ll have our direct contact details so if you’ve got a question you know who to come to. It’s the kind of personal service the big telcos just can’t offer. Their loss, your gain.
Choice of Networks
We know reliability is crucial, it’s just got to work. So we only partner with the tier 1 networks so you get the service you’re paying for, in more places. And better still, we can offer the network that suits you, not us.
A Communications Partner
We believe in being a valued partner to our clients by offering honest and straightforward advice. We don’t make the sale and run, we’re here to stay, and we’re here to do whatever we need to keep you happy.
Things you should Know
Terms and Conditions
1. All prices are quoted inclusive of GST. 2. Business Broadband Minimum commitment over 12 months is as follows; $959.40 (50GB plan), $1079.40 (100GB plan), $1199.40 (250GB plan), $1439.40 (500GB plan), $1559.40 (Unlimited plan). 3. FREE install for new services that have never previously been active with another provider. 4. Fast churn fee of $44 applies for services churned from any provider who participates in the DSL/SSS transfer scheme. 5. Early termination fee, if you choose to cancel your service or it is disconnected for any reason within the 12 month contract term you will be charged an early termination fee of $121. 6. Not available to all customers in all areas. “Fastest” Business Broadband will deliver speeds of up to 20Mbps at selected exchanges where ADSL2+ is available and up to 8Mbps/384kbps in all remaining ADSL enabled exchanges. 7. DSL Speeds are theoretical maximum speeds based on Telstra tests. Actual speeds may be less due to a number of factors including network configuration, line quality & length, exchange type, customer premises, interference, traffic, hardware and software. About 70% of customers on the 8Mbps plan can access speeds around 6Mbps or more. About 50% of customers on the 20Mbps plan can access speeds around 10Mbps or more. Some existing customers may need to purchase a new modem to achieve speeds in excess of 8Mbps. 8. Usage means monthly download data transfer, 1 Gigabyte = 1024 Megabytes or part thereof. 9. Excess data charged at $5.50 per GB in 1 Megabyte increments. 10. Static IP address provided with the service as well as included free dial up hours. 11. Network Uptime guarantee of 99.6%. 12. Rebate calculated as 1 day of service access fee credited for each hour of network downtime over and above the guaranteed level. Network downtime does not include faults in the underlying telephony services from the exchange to the customer premises or any faults in the customers own network. Rebate must be claimed using our Standard Rebate Application Form within 3 months. Rebate will be applied as a credit against your bill. 13. Acceptable Usage Policy Applies.